Terms of service
Your purchase is eligible for return or replacement only if it meets the following conditions:
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If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or the wrong product is delivered.
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If the product you receive has a genuine quality or manufacturing defect or damage.
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Our products are handmade by women and thus each product may have some inconsistencies and slight variations. This is not regarded as a defect and will not be eligible for return or replacement.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit.
In all these cases, the image of the product along with details of the problem have to be mailed to care@esscentliving.com. Kindly mention your order number, name and address along with the above details.
In all cases, the mail along with the relevant details should be within 48 hrs of the package being delivered.
If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD (Proof of Delivery).